March 21st, 2012

Employers Asking for Facebook Passwords

We all know that employers (current and potential) do Google searches as part of background checks, and in recent years, that includes social networking sites like Facebook and Twitter. With new privacy settings for Facebook, however, it is harder to see public posts. So employers have started asking Facebook passwords to get ‘Facebook insider information’.

It has come to light that employers are now directly asking for Facebook passwords to log in at their leisure for ‘background’ checks. Other job candidates have been asked to log into their Facebook pages during the interview or been told to friend an employee at the company. Other employers are a bit more savvy and use third party apps to discover information.

Even if you don’t post party pictures or images of you at a rock concert in crazy attire, the concern is that employers could see pictures of your family and make decisions on job candidates based on how many children you have or if they feel you may be too busy with kids’ football practices. In Massachusetts, it is illegal for an employer to directly ask a job candidate if they are married or have children, for example. However, this new Facebook practice, if you will, may circumvent that and cause a slippery slope. Especially since many job applicants may not know their rights or may be so focused on getting a job that they don’t feel able to say no.

There are pending laws in Illinois and Maryland that would make it illegal for public employers to access personal information, but if this practice continues to grow, as social media grows, some say that there should be a federal law.

What do you think?

UPDATE: See this article about Facebook’s new public stance on the issue.

March 12th, 2012

What To Consider in Your Facebook Page Timeline

CC Facebook Fan PageIn a couple of weeks, whether we like it or not, Facebook will be switching all Brand pages to the Timeline format. Having two Facebook pages (one for Charlene Chronicles and one for Metrowest Mamas, I decided to switch one over now and wait on the second one. That way, I can play around with my less popular Charlene Chronicles Brand page and learn the dos and don’ts before making the switch (albeit involuntarily) to Timeline for Metrowest Mamas.

There are many articles on the subject from Facebook experts that I definitely encourage anyone to Google and read. But here are three considerations I have gleamed from my research that I wanted to pass along.

What are the Sizes:

  1. For the Cover photo, the size should be 850px by 315px (wide by tall)
  2. For the navigation buttons, the size should be 110px by 74px (wide by tall)
  3. For your profile photo, the size should be 180px by 180px (wide by tall)
  4. Custom pages should be 810px wide. They used to be 520px.

What’s in the Cover:

There are some really clever covers out there (and businesses looking to ” help” you create the perfect cover), but creativity aside, there are things that you should NOT have in your cover (per Facebook rules).

  1. You should not have your website URL, email address, or other contact information that should be in your About section. (It is unclear at this point if it could also mean Twitter, Pinterest, Taglines, etc. so tread carefully here.)
  2. Any reference to any Facebook interface features – such as clever arrows or statements that the visitor should “Like” your page.
  3. Any statement about deals, discounts or other price-related information.
  4. Any “Call to Action” to follow you, post, etc.

What about Fangate Pages:

You can no longer set a custom page that non fans are taken to on your Facebook page to encourage them to like you or to get coupons and other freebies. However, according to Facebook, this may be an oversight (or a change of position due to the large industry outcry) and this feature may be re-instated in some way. Thus, if this is essential for you, wait on transitioning your page to Timeline until necessary.

In the interim, you haven’t lost your custom fan gate page, it is just in the navigation bar, after the Photo box, and it gives us an opportunity to be creative. You can change the photo that appears for the app and you can rename the app to give a call to action. You can re-order the other apps you may have, so your YouTube or your Welcome page is more prominent. By no means am I a model for how it is done, but you can see what I mean by looking at my CharleneChronicles Facebook Page. Plus, if you haven’t done so already, change the Facebook landing page URL on your website. So when people click on your “Follow me on Facebook” button (like I have on the left side of your screen…hint, hint) you can direct that person to the “Fan-gate” page after all.

If you pay for an app that was your default landing page, you may want to visit that company’s website or give them a call to determine how they are handling the changes – including adjustments to custom page sizes (see above) and whether you have to do anything on your end to adjust or if it will be automatic. Because even though it may not be the default page, you still want the app, when a user decides to click on it, to be visually appealing and may need to change around the look to fit the new Timeline profile.

All in all, expect an interesting and bumpy ride as we all learn how this works, doesn’t work, new roll outs and best practices as we move forward as companies, brands and bloggers.

 

 

 

 

March 7th, 2012

Blogging on the iPad

Blogsy AppThe biggest complaint I have always had about the iPad is that it is hard to blog. It is fabulous to watch movies, read a book (unless you are outside), tweet, surf, or play games. But blog….no. The issue with blogging is that you often need to insert a video, upload code, attach a photo, or add emphasis to your chosen word.

Unless you have a 3G enabled iPad, you are at the mercy of WiFi access (especially free access) to directly log into your blogging platform, like WordPress. Only if you have such access, can you log directly into your blogging platform via a browser. Even then, it is clunky since it’s not set up for use or viewing on portable electronic devices. So if you have internet access on your iPad, you can write, but you cannot blog. If you have access, you can blog, but with headaches and a lot of extra steps.

Thus, I kept lugging my ancient (and heavy) laptop to various events and conferences. Even without internet access, I love using MarsEdit on my Macbook. Yet, when faced with a recent trip to Blissdom, I really did not want to bring the laptop. Being pregnant, I just wasn’t up for lugging it around a massive hotel and conference center.

I had heard about various apps and gizmos that you could purchase for the iPad that would enable you to blog (like I am now) without access to the Internet. After researching two popular apps, Blog Press and Blogsy, I decided to purchase Blogsy ($4.99) in the iTunes store. In the early days, the reviews were mixed, but they had just made major changes to the Blogsy platform addressing the concerns, so I thought this was the time to give it a go.

The features are pretty robust considering it covers Blogger and WordPress (including self-hosted) remote publishing. You can edit in HTML, change font, add tags, and format text even without an Internet connection. You can also have multiple blog drafts that you can easily access and switch to and from. Once you have Internet connection, you can drag in a photo or insert a video and can immediately publish to your blog or send as a draft. There is even an email functionality, which I haven’t tried out yet, but everyone is excited about.

After using Blogsy for the past four days, I can say that is is worth the app price and saves time in having to cut and past from notes while still having to format later on. However, I do wish there was a way to insert pictures or video stored in iPhoto or iMovie on your iPad, even without an Internet connection, like you would be able to do on a laptop. Plus, other iPad designed apps for Hootsuite or Facebook don’t have the same robustness as a computer-based version, making the whole iPad social media experience slightly frustrating.

Thus, for a conference, I’d say it is still better to bring a laptop, but for a day trip or a quick overnight, I am definitely more willing to leave my laptop at home now that I have the Blogsy app. It is also great for those blogging post ‘ah-ha” moments when you want to start writing a quick post in the middle of the night. (It does happen!) So if you blog a lot on the go, the Blogsy app is worth the purchase price of $4.99. If you blog occasionally or have a lightweight laptop, I’d say wait for it to go on sale, then snatch it up. All in all, it is a good solution that many have not attempted to tackle – so three iPad cheers for that.

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Note: You need to enable remote publishing to use the Blogsy (and BlogPress app.) If you are a WordPress user, go to your control panel, then Setting -> Writing -> Remote Publish -> and enable XML-RPC. There are also built-in ‘How To’ videos in the Blogsy app, which makes for quicker learning of the platform.

Disclaimer: I received no compensation for this post.

 

February 18th, 2012

Your (Non) Private Life

9 April 2008 (tin foil hats)

This could be the hot new look for spring - tin foil.

Last night, when I was able to sit (finally) for two seconds and turn on the news (first time all week), I kinda wish I didn’t turn on the TV or ever use the computer in my life.

Oh, and wish I hadn’t laughed at the science nerds that used to wear tin foil on their head. (They were definitely onto something.)

Turns out that Google, after being questioned by reporters, admitted to spying on Safari users (aka Mac users) despite the fact that those Mac users had set up the privacy protections on their computers. Google used a certain code to ‘unlock’ Apple’s privacy locks and thus get access to all of your web surfing history. Google assured the reporters that they were not collecting personally identifiable information.

So, raise your hand if you believe that.

This of course, comes on the heels of the news regarding Facebook profile pictures being on porn sites, and I am sure on various other sites we don’t even know about yet. (I was afraid to Google the terms Facebook and porn knowing that Google now monitors my searching…….wait, did I hear a knock on the door?)

Think that is it? Oh no, my dear blogger reader friends who apparently have someone looking over their shoulder RIGHT NOW!!

Did I scare you??

It gets worse.

Do you shop at Target? They know when you are pregnant even before you tell your Mom or best friend. Or, in one unfortunate teenager’s case, before her Dad knew. {Awkward.}

Oh yes. You can read the full article here. (Makes the name ‘Target’ rather fitting, doesn’t it?)

Now, while Target clamped down on answering anymore of the reporters questions, I’m sure Target is not the only major retailer. Doesn’t matter if you don’t use a credit card when you shop either. Remember those phone numbers everyone asks you for? You know, so you can get coupons…that you never actually get?

Break out that tinfoil and start getting crafty. I’m off to create a Pinterest TinFoil Fashion Board.

 

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Image Credit: Wonderferret via Flickr Creative Commons.

December 5th, 2011

Valid Reasons Why Mom Bloggers Should Work for Free

An example of the share buttons common to many...

Image via Wikipedia

There have been many blog posts this week (MomCrunch and Momfluential to name two) about Mom Bloggers, Mommy Bloggers, Bloggers who are Moms, who blog for free, why that is just a horrible thing, and why we do it.

First, let me be clear that no one should ever use the term Mommy Blogger. Why? Because it is personal. It is like your child calling you by your first name. It is unprofessional and it a personal term used by kids towards their Moms. Added to the fact that you never hear about Daddy Bloggers, just Dad Bloggers, so let’s be consistent shall we?

Second, there is a difference between a Mom Blogger and a Blogger who is a Mom. Mom Bloggers write about Mom stuff. That is the focus of their blog. Then there are Bloggers who write about travel, food, technology and social media. Oh, they happen to be Moms, just like many male bloggers are Dads, but those men are called Tech Bloggers or Food Bloggers, not Dad Bloggers (unless they write about Dad stuff). Again, let’s be fair shall we?

On to my point about the various posts regarding Bloggers working for free. While I agree with the sentiment out there that we should have standards in the Blogging industry about payment for our work, I disagree with the fact that we always need to be paid. Let me share why.

In every other industry, there is a class of individuals called “Interns”. They typically work for free in exchange for experience, exposure, and reputation building in that industry when they start off in that profession. When they get some experience and entry into that market, they start landing paid jobs. When they do well in those paid jobs, they get paid more, etc. Blogging doesn’t have anything formal like interns. What we have are certain bloggers (usually new bloggers) that choose to work on a campaign without payment for experience, exposure and reputation building. As they build their reputation, they get paid. See the parellel?

I think the real issue is not about Bloggers working for free, but rather brands, PR firms and companies not seeing the difference. Many Bloggers have done their time. They have been blogging for years and have built their own brand, experience, exposure and reputation. They should be paid. Then there are newer bloggers like me, that don’t get paid on certain campaigns because I don’t yet have that Blogging reputation. So I choose to participate in those unpaid campaigns, because it can show my ability to review technology products, toys, or hotels. It basically builds my resume. If I do a good job, the brand may recommend me for another paid campaign or the PR person may select me for a paid opportunity going forward.

So the onus is on those PR firms and brands to pay Bloggers that have built their exposure and reputation, whether in a niche or a platform, that would benefit the brand, while realizing that the Bloggers they select for non-paid opportunities now, may not always work for free as those Bloggers build their blogging credentials.

The reality is advertising and marketing departments are going through a change. Some faster than others. The ones that ‘get it’ realize that social media dollars go further than a one time paid ad in a magazine. If you pay 50 Bloggers a sum of $100 to write about a new restaurant, the Bloggers’ posts can be viewed by thousands with tweets, Facebook posts, Instagram photos, and more, expanding the reach that goes beyond the December edition of “ACME Magazine” with your add on page 52 in the upper left corner.

Thus, companies need to allocate a budget for Bloggers and not just for traditional print or radio ads. They also need to realize while they may not pay the interns in their company, they do pay the people they hire (with that person’s past experience benefiting the company). So with regard to Bloggers, there should be a similar philosophy.

All in all, I think many of the recent posts about Bloggers working for free are valid, and I agree with many of the points. This is just a realistic twist on reality in the Blogging community. Rather than demanding payment, we should be educating brands and PR companies instead, and having all these posts about this subject is a huge step forward in that dialogue and that ability to effectuate change to benefit everyone.

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November 10th, 2011

McDonald’s Social Media Magic

Sign outside McDonald's Plaza, one of the four...

Image via Wikipedia

Every business deals with poor customer service. The larger the company, the more customer service snafus occur. It is the nature of the beast, or the business if you will. Yet, how the company handles it, especially in today’s realm of social media, is where the company can shine or fail.

McDonalds is one of the largest companies out there. With over 32,000 franchise locations, 400,000+ employees and 62 million customers a day, there is significant number of point-to-point contacts with those customers on a daily basis.

I admit I rarely go to McDonalds. Not out of disregard for the company or the food, but solely for the fact that I am at home more often than. This one day, however, I found myself traveling with a toddler that fell preemptively fell sleep. An unfortunate timing: he had a full belly of yogurt and crackers, but my stomach was rumbling. Especially since it had been a long morning, and we had been on the road for 3 hours.

A drive-thru was my only option and I knew there was a McDonalds nearby. After waiting in the drive-thru line for over 15 minutes (couldn’t get out of the car due to said sleeping toddler) I quickly scanned the (confusing) menu with the tiny print on the billboard as I attempt to communicate my desires through the little black box.

As I drove up to the pay window, I asked the employee about the pricing of my meal since I thought the price was $4 and not $8. After several rounds of “I don’t know” why the price is different, he finally gave me an answer (value meal vs. single items). However, he made it clear that he did not like my questions and proceeded to snap my change in my hand, slam the little window, and stomp (literally) to an office and (based on the hand gestures), complain to someone about me. While I get that all the time from many blog haters, I was in shock. I was hungry, I barely come here and I get an employee that is off his rocker. As I drove to the food window, I asked that employee to please get a manager as I could not get out of the car. Someone came over and I mentioned what had occurred. She handed me a free burger card as an apology.

As I drove off shaking my head, I reached into the McDonald’s bag to placate myself with fries as least. As I bit into a cold fry, I tweeted.

Within hours, I had two McDonalds social media representatives tweet me back saying how sorry they were about my experience. “Wow”, I thought. Someone was listening. Someone cared that I had a bad experience and cold fries. They wanted to know what happened and when I told them, they passed the details to the restaurant general manager: to improve, to learn and to prevent. They also sent some free coupons for a future visit.

In the few months since the incident, I have not been able to stop thinking about the fast social media response and the forwarding of the information to the restaurant in question. A winning combination that other organizations should make note of in their social media strategy. Furthermore, it is not just the “poor service” response plan that amazed me. All companies with a social media presence should be scanning Facebook and Twitter for questions too because it is never good to hear stories of no response when a consumer asks a question of a brand. Both levels of engagement (crisis management and proactive management) build positive customer relations and customer loyalty.

Next time I have a sleeping toddler in the backseat and a craving for fries, I know where I am going. What about you? Tell me about a positive customer service experience you had, and one person will receive a handful of McDonalds free product coupons valued over $10.

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Rules: (Gotta have them)

Leave a comment about this post; US entrants welcome. Include your name and email in the appropriate fields so I can contact you if you win. (Including just first name or first name + last initial is OK!). For your safety, please do not put your email in the actual comment. Anonymous or SPAM-like comments will be discarded. Entry period closes at 11:59PM ET, Monday, November 14, 2011.
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One lucky winner (drawn randomly via “And the Winner is” WordPress plugin) will receive the coupons. No substitutions and the winner will be notified directly via e-mail who has roughly 48 hours to respond and claim their prize. They then will be listed back at this post using first name only. A minimum of 5 people must enter in order for the Giveaway to occur. Winner must comply with all rules mentioned here, or a new winner will be selected. Charlene Chronicles has the final decision on the winner and is not responsible for wrong email addresses or notification being tagged as spam. Full legal disclosures can be found here.
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Image used with permission. I received no compensation for this post. I sincerely appreciate the Mc-Awesomeness of McD_EasternMA and Amanda_McD, as well as the great Alison at their Boston-based PR company. The coupons I received I am giving away to one of you.

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October 27th, 2011

Making Your Blog Social

Tips and Strategies for Promoting your Content.

As I mentioned in my recap of the Wordcamp Conference in Boston, I sat in on a session where the focus was on making your blog functional (see my post here) and on a session where the focus was making your blog social. Not Buddypress kind of social, but a discussion about content marketing. Being social (i.e., marketing your content) increases your web presence and sharing your blog posts grows your market; whether your goal is to sell your stuff, create a community, increase awareness of a cause or get more followers. It hopefully improves your social experience and the social experience of those who are on your site. It basically was a reminder that if you blog, you probably should Tweet and post on Facebook push your content, because if SEO is important for those that do a Bing or Google search for a topic and land on your blog, you need to be proactive too, if you have one of the above goals.

Some ways to do this are to create blogs that also have video content on YouTube or photographs on Flickr or Slideshare. Then you use Facebook, Twitter and LinkedIn to spread the information you created. With that one blog post, you have broadcasted in 5 social mediums. If time is a factor, there are a variety of plugins that can automatically do that for you via your WordPress blog, like Network Publisher.

Another way to promote your content is to have a subscriber list, but make sure to note it is free. Remember, not everyone understands that that your “Subscribe to my Blog” is a free thing. Especially since a lot of websites are beginning to charge people. Also be upfront with the information about your subscription list: How often will you be emailing them? Will you sell their information?

Lastly, have buttons at the beginning or end of your post to make it easy for your readers to share your post. Plug-ins or tools like the Facebook ShareTweetmemeTwitter RetweetSexy BookmarksAdd to AnySocializeFacebook Like, to make sharing your blog post super easy. Just don’t make it too busy or have too many buttons. That may actually hurt your goal. Pick one or two plug-ins, or one or two buttons where you most want to have your content shared. And as always, back up your blog before you install any new plug-ins. While these are some examples, they may not work for all. Always review to determine what plug-in is right for your blog, both in the social sense as discussed here, but in a technical sense too!

So what do you think? Do you currently use any of these plug-ins? Do you have a plug-in you love that is not list here?

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October 27th, 2011

WordCamp Boston

The logo of the blogging software WordPress.

Image via Wikipedia

What I did on my summer vacation.

So this one time, at WordCamp….

I went to camp this summer; minus the mosquitoes and smores. (Bummer on the latter.) WordCamp was an informal day and a half Boston conference in July that focused on everything WordPress. Casual users (aka: me) to core developers got together to participate, share ideas, and get to know each other over a common platform: WordPress. There were some great sponsors too, like Zemanta, !Oomph, VaultPress, ISITE Design, and .tv.

There were five main tracks: (1) How To, (2) Development, (3) Education, (4) Strategy, and (5) Advanced Development. The How to Session focused, for example, on how to use WordPress as a Blogging platform. The Education track contained sessions on how to use mobile WordPress on campus. Development and Advanced Development were for folks who create WordPress plug-ins and themes. The Strategy sessions were for businesses interested in figuring out why blogs are the core to any social media strategy.

I stuck with the How to segment. Though some of the things I already new or had taught myself, it was great to learn about new plug-ins, be reminded why I use a certain plug-in in the first place, and overall get a refresher on things like SEO. The crowd in these sessions was a mixed bag of social media experience. Some did not know what was SEO (Search Engine Optimization: How to get your stuff found on the web) and others chatted about Child Themes and .php files like it was the daily weather forecast.

All in all, there were some great takeaways to share if your are a WordPress user. The first post will be about Tips and Strategies to Promote your Content. The second post will be about Top Tips for Blogging in WordPress. Like me, you may have this plug-in or already know this tip, but hopefully there are some that are new for you. Even if you are not a WordPress user, there may be some concepts to look into on your own Blogging platform.

Overall, here is one item that I loved about WordCamp.


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October 26th, 2011

Are you accurately listed on Foursquare?

If you are a small business, there is a lot of talk about having a business presence on Twitter, Facebook or LinkedIn. There are lots of seminars teaching you strategies on searching for mentions of your business on Twitter so you can respond to comments via Tweet, or to review your stream on Facebook to handle questions or concerns. Yet, there is little chatter about a presence on Foursquare and what you are doing about mentions of your business on that platform too.

Foursquare has grown from 1 million users to over 10 million users in one year. It is growing exponentially every day and is touted as a top player in the social media space.

If you are not familiar with Foursquare, read my past post here, but the general gist is that your business can be listed by anyone on the Foursquare application, which is primarily used as a smartphone app. (Though access can also be through their website.) Then everyone who visits your business can “check-in” and leave a ‘tip’ (i.e. a comment) about your business or their experience in your store.

Question is: are you reviewing those tips? If there is an error in your business listing or if it is incomplete, are you fixing it? Here are some examples, and some ideas, on what you can do to ensure you are putting your best Foursquare foot forward.

First, check your basic business listing on Foursquare, either through the app or the website. Is the address correct? Does it have all the information you would want to provide a customer like a phone number or twitter handle?

Here is one business listing that looks good.

mbeans 4sq
Here is one business listing that has errors.

Parlor 4sq

It is easy to update any inaccuracies on Foursquare.com. If you are the business owner, you can even ‘claim’ the venue to add information, as well as add specials and deals.

Second, what comments have people left on your Foursquare business listing? This shows some good comments for a local business.

comments 4sq

But the comments for this business are not as good.

panera comments 4sq

If this was your business, you could gleam a lot of information, such as perhaps staffing more employees during lunch or upgrading WiFi.

All in all, take a minute to look at your business listing or listings on Foursquare. Ensure consistency across your brand and periodically check to see what people are saying about you so you can respond and improve your business each day. Not only is it a good social media strategy, but it is a good business strategy too.

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Image Credit: Photobucket

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October 21st, 2011

Klout and Self-Hosted WordPress Blogs

Image representing Klout as depicted in CrunchBase

Image via CrunchBase

Klout Klash

As many of you know from my previous Klout post, there are new ways to give Klout. However, there are new ways to add Klout too, and that is by linking your various social media channels into your Klout profile, such as Twitter, Facebook, Flickr, Tumblr, and more. There is even the ability to add your blog.

Um, maybe.

I have a self-hosted WordPress blog and I was super excited to see the WordPress emblem on my Klout profile. In addition to adding my YouTube channel and my LinkedIn profile, I went to add my WordPress blog.

Until I realized I couldn’t.

Apparently, if you have a self-hosted WordPress blog, you can’t add it to Klout. (Ironic that this post, on this blog, about Klout, won’t get me any Klout points). However, if you have a free WordPress blog (meaning you don’t have your own domain name like CharleneChronicles.com but rather CharleneChronicles.Wordpress.com) you can add it to your Klout profile.

Let’s just say that is not sitting well with many folks. Here is a stream I came across when looking for a solution.

Klout5

Apparently, there isn’t one.

Klout6

And the answer given by this particular employee is rather…non-helpful…don’t you think? Many people thought so. Here is one ‘customer’ response, if you will.

Klout3

Another commentator also thought that the reasoning (albiet a short one) from the Klout employee didn’t make sense.

Klout2

The Klout employee responded again.

Klout

Needless to say that second official Klout response didn’t go well. Here is one of the many responses.

Klout4

All in all, there are two issues here. First is the quick, non-specific, responses from Klout. Big no-no number one. The next is the issue is about self-hosted WordPress blogs not getting the same Klout push as WordPress hosted blogs. While I don’t agree with the whole “I’m better than thou…” comments, I do agree with the gentlemen above who said that until both sides (self-hosted and WordPress hosted) websites can be supported by Klout, Klout should have left all ‘blog platforms” off the list so there is an even playing field.

What do you think?

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